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Frequently Asked Questions

1THRIVE is a unique company founded by a passionate and diverse group of individuals. We are planners, moms and dads, bullet journalers, goal getters, and just like you, we were looking for a solution to the chaotic world our busy lives can create. 1THRIVE was born from looking at what is out there and wanting to create something not only beautiful, but something that would change the face of wall organization.

The 1THRIVE Centers have a streamlined footprint and a simple one-wall mount system that saves valuable space in your home. The systems come in two sizes, one long and one wide, because we know each space is different. Both sizes have multiple preset configurations, and each one is customizable. You’ve got the reins when it comes to the placement of the whiteboards, blackboards, corkboard, file folder, hooks, and buckets. Just like each 1THRIVE Center has its own personality, we know you do too, so we also have accessories coming soon in the form of tacks, magnets, markers, and inspirational cards.

Great news — it’s FREE for all ground shipments except for Alaska and Hawaii.

We now offer shipping to our Thrivers in Alaska and Hawaii, but please note there is a $50.00 fee for systems and a $20.00 fee for Add-Ons. Your shipping cost will be displayed at the checkout page before you submit your order.

Most Systems and Add-Ons ship within 7-12 business days. An automatic email with your tracking information will be sent out once in transit. Soon, you’ll be thriving in no time!

Woohoo we are so excited that you ordered from our Add-On Shop! Add-Ons will be shipped in a separate box from your system. If you only received part of your order -- not to worry, the rest of your order is on its way! You may always email us at hello@1THRIVE.com for an update, we’d love to talk to you.

We are SO sorry to hear you received a damaged component. Not to worry — we’ll send you a replacement! Please contact us at hello@1THRIVE.com within 24 hours of receiving your box. If you receive a box with damaged contents, please include photos of the damaged product to receive a replacement product. This way, we can keep track of damages and work toward improvements for customers like yourself!

Not yet, but we can’t wait to bring 1THRIVE Centers global. Stay tuned for updates!

Sadly, we currently do not ship to P.O. Boxes. We apologize for the inconvenience!

In the event of an address change, please email hello@1THRIVE.com as soon as possible. You must request an address change prior to scheduled ship date so we can get your product to the right address!

We know you want your 1THRIVE products as soon as possible (we would too!). However currently we do not offer expedited shipping. We apologize for the inconvenience!

We’ve made it simple with two screws, two anchors. We find it is much more enjoyable if you grab a glass of wine.

1THRIVE components come with pre-installed hanging hooks on the back that hang easily on the frame base. Each component can slide or be removed for cleaning or to move them around for a different look and feel. We designed the system to be flexible for your busy lifestyle. You have the power to make your system work for YOU!

Currently, we offer our nine base systems, in addition to some amazing pieces in our Add-Ons shop that you can select to further customize your system. When you visit the system you’re interested in, simply click 'Add-Ons' just below the preview of the system. We are always thinking of new ways to make your system stand out — stay tuned for exciting new Add-Ons!

We designed our 1THRIVE Centers to make organization and productivity simple and easy for you! Meet our components that help you do just that:

•  Magnetic Base frame (size varies depending on system purchased)

•  Blackboard (style and size vary depending on system purchased)

•  Whiteboard (style and size vary depending on system purchased)

•  Corkboard (size varies depending on system purchased)

•  File Folder (available with certain systems)

•  Small Envelope Holder Hooks (available with certain systems)

•  Mirror with Shelf (available with certain systems)

•  Buckets (available with certain systems)

•  Markers (white and blue come with system)

While we currently don't offer swaps between systems, this - along with full customization - is something we are looking to potentially offer our customers in the future. Stay connected on social media for more ways to customize your system!

We recommend using only 1THRIVE liquid chalk markers as they have been produced and tested to work with the 1THRIVE Center surfaces specifically. Please do not use dry erase markers on our system. We are always working on new beautiful and fun colors, so be sure to stay connected with us on social media. We hope you love markers as much as we do!

Please do not use dry erase markers on any black or white board surface. The marker will leave ghosting markers and cannot be removed once applied. Our boards are to be used with the 1THRIVE Liquid Chalk Markers we provide with each system. Don’t worry — here at 1THRIVE, we are super passionate about markers and ours are always high-quality!

•  Shake well with cap on before each use 

•  For first time use, hold up vertically and press nib lightly to release pressure with finger 

•  Press nib down on a thick pad of paper towels for a few seconds until the ink flows smoothly to the nib 

•  Be careful not to hold down too long as it may create overflow 

•  Nib can be flipped over to use a chisel point or a round point 

•  Make sure to replace the cap when not in use so ink does not dry out.

•  Now you can start writing and personalizing your 1THRIVE Center!

•  Base top header 

•  All whiteboard surfaces 

•  All blackboard surfaces

•  Mirror

To clean, simply use a damp paper towel or a microfiber cloth to wipe the chalk marker off the board. Initially, the marker will smudge as you are cleaning it off, but don’t panic! The color will soon wipe off completely, leaving no residue, smearing or streak marks across the board. Make sure your board is completely dry before writing again. We do not recommend using any harsh chemicals, if needed use only a mild soap and water sparingly.  Please do not use any abrasive solutions or sponges as this can damage the surface.

We recommend using only 1THRIVE liquid chalk markers as they have been produced and tested to work with the 1THRIVE Center surfaces specifically.  Please do not use dry erase markers on our system. With our markers, your command center will be colorful, popping, and THRIVING!

If only we could magnetize everything! The frame, top of frame, blackboards, file folders, small envelope holder, and the buckets are all magnetized.

No need to break out your tape measure — we’ve got you covered! Our wide systems measure 30.50 inches wide x 36.43 inches high. Our vertical systems measure 16.00 inches wide x 48.93 inches high.

We value our customers more than anything and we are always trying to surprise you with promotions and discounts! Luckily, we offer exclusive discount codes here. You (and a friend!) can also get $10 off with our referral program here. Of course, we want you to spread the word about 1THRIVE so make sure to share your pictures on social media (yours and ours!) and subscribe to our newsletter for updates!

Check out our discount page here for exclusive discount codes. As always, make sure you follow us on social media because our team loves surprising our 1THRIVErs with specials and giveaways!

We’ve carved out an entire section dedicated to bringing you up to date content in the world of organization, goal setting, and thriving. Head on over to the 1THRIVE365

where we feature our 1THRIVER of the month, #setupsundays, and all kinds of planning/budgeting tips.

You can find us on 

Facebook, Instagram, Twitter, and Pinterest.

 

Our special community is called the 1THRIVE Tribe and you can connect with this exclusive group of 1THRIVErs here:

https://www.facebook.com/groups/443073246617496/?source_id=106529624157078

1THRIVE has been featured in a variety of publications including US Weekly, Scary Mommy, Real Simple Magazine, and more! 

Here at 1THRIVE, we are always looking for new partners and new ways to reach our audience. If you’re interested, our marketing team would love to chat with you! Email us at hello@1THRIVE.com, and we will be glad to give you details on all the ways you can help us spread the love!

If it's not the right fit, we'll help you get it sorted and have you on your way. To be eligible for a return, the item must be in its original condition and packaging to be accepted. You can return most items for a refund or store credit within 30 days of delivery. Return shipping costs and 15% re-stocking fee will apply. If anything arrives damaged, please email us at hello@1THRIVE.com and we will take care of you!

We provide a 3-month guarantee for parts. If you have any questions, feel free to contact us at hello@1THRIVE.com. We’re always here to help!

Our working hours are M-F from 9-5 p.m. EST, and you can reach us at hello@1THRIVE.com. It can get lonely in the office sometimes, so we love chatting with our customers!