FREQUENTLY ASKED QUESTIONS – 1THRIVE

JUGGLING A FAMILY, KIDS AND GOAL SETTING? LEARN HOW YOU CAN GET UP TO $50 OFF 🗓️  ✅

Frequently Asked Questions

1THRIVE is a unique company founded by a passionate and diverse group of individuals. We are planners, moms and dads, bullet journalers, goal getters, and just like you, we were looking for a solution to the chaotic world our busy lives can create. 1THRIVE was born from looking at what is out there and wanting to create something not only beautiful, but something that would change the face of wall organization.

The 1THRIVE Centers have a streamlined footprint and a simple one-wall mount system that saves valuable space in your home. The systems come in two sizes, one long and one wide, because we know each space is different. Both sizes have multiple preset configurations, and each one is customizable. You’ve got the reins when it comes to the placement of the whiteboards, blackboards, corkboard, file folder, hooks, and buckets. Just like each 1THRIVE Center has its own personality, we know you do too, so we also have accessories coming soon in the form of tacks, magnets, markers, and inspirational cards.

FREE for all ground shipments.

All pre-sale systems will be shipping in March 2020. Thank you for your patience and for being an early user of the 1THRIVE systems. You can check your account for updates or email to hello@1THRIVE.com for additional information.

Not yet, but we can’t wait to bring 1THRIVE Centers global. Stay tuned for updates!

We currently do not ship to P.O. Boxes. We apologize for the inconvenience.

Login to your 1THRIVE account and click manage addresses. Follow the prompts to change, and you’ll be all set.

Of course! Our pricing includes ground shipping, but if you’re itching to THRIVE a little sooner, you can pay for expedited shipping (after pre-sale ends) at the time of purchase.

We’ve made it simple with two screws, two anchors, and a level. We find it is much more enjoyable if you grab a glass of wine.

1THRIVE components come with preinstalled hanging hooks on the back that hang easily on the frame base. Each component can slide or be removed for cleaning or to move them around for a different look and feel. Orient them the way you see on our website or decide for yourself. We designed the system to be flexible for your busy lifestyle.

•  Magnetic Base frame (size varies depending on system purchased)

•  Blackboard (style and size vary depending on system purchased)

•  Whiteboard (style and size vary depending on system purchased)

•  Corkboard (size varies depending on system purchased)

•  File Folder (available with certain systems)

•  Small Envelope Holder Hooks (available with certain systems)

•  Mirror with Shelf (available with certain systems)

•  Buckets (available with certain systems)

•  Markers (white and blue come with system)

If only we could magnetize everything. The frame, top of frame, blackboards, file folders, small envelope holder, and the buckets are all magnetized.

•  Shake well with cap on before each use 

•  For first time use, hold up vertically and press nib lightly to release pressure with finger 

•  Press nib down on a thick pad of paper towels for a few seconds until the ink flows smoothly to the nib 

•  Be careful not to hold down too long as it may create overflow 

•  Nib can be flipped over to use a chisel point or a round point 

•  Make sure to replace the cap when not in use so ink does not dry out.

•  Base top header 

•  All whiteboard surfaces 

•  All blackboard surfaces

Please use a cloth or paper towel dampened with water only to clean liquid marker away from surfaces.  Dry surface completely after cleaning.  We do not recommend using any harsh chemicals, if needed use only a mild soap and water sparingly.  Please do not use any abrasive solutions or sponges including magic erasers to clean as this can damage the surface.

You can write on the white and blackboard and magnetic base frame header. We encourage you to personalize your 1THRIVE Center wherever and however you can!  The more the system fits you, the more you’ll find yourself checking that list off and nailing those goals.

We recommend using only 1THRIVE liquid chalk markers as they have been produced and tested to work with the 1THRIVE Center surfaces specifically.  Please do not use dry erase markers on our system.

We will be launching other beautiful and fun colors very soon so be sure to stay connected with us by signing up to our Newsletter 1THRIVE Corner here.

We will be building out our loyalty programs soon. Of course, we want you to spread the 1THRIVE vibe so make sure to share your pictures on social media (yours and ours!) and subscribe to our newsletter for updates!

Make sure you follow us on social media because our team loves surprising our 1THRIVErs with specials and giveaways.

We’ve carved out an entire section dedicated to bringing you up to date content in the world of organization, goal setting, and thriving. Head on over to the 1THRIVE365 where we feature our 1THRIVER of the month, #setupsundays, and all kinds of planning/budgeting tips.

 

You can find us on Facebook, Instagram, Twitter, and Pinterest.

 

Our special community is called the 1THRIVE Tribe and you can connect with this exclusive group of 1THRIVers here: https://www.facebook.com/groups/443073246617496/?source_id=106529624157078

Stay tuned as we have been selected for many top publications and we can't wait to share!

Our marketing team would love to chat with you! Email us at hello@1THRIVE.com, and we will be glad to give you details on all the ways you can help us spread the love!

Contact us at hello@1THRIVE.com within 24-48 hours of receiving your box with an attached picture of the damage. Our team will ship you a replacement piece as soon as possible.

Unfortunately, we do not accept returns or exchanges. We’re certain we’ve got the perfect command center for you and you won’t need or want to! But,  if you need help with your selection, contact the 1Thrive team and we’ll be happy to assist so you feel confident in your purchase.

If it's not the right fit, we'll help you get it sorted and have you on your way. You can return most items for a refund or store credit within 30 days of delivery. Return shipping costs apply, and the item must be in its original condition and packaging to be accepted. If anything arrives damaged, please email us at hello@1thrive.com and we will take care of you!

We provide a 3-month guarantee for parts. If you have any questions, feel free to contact us at hello@1THRIVE.com for any help.

Our working hours are M-F from 9-5 p.m. EST, and you can reach us at hello@1THRIVE.com.