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It was fantastic!
Fits perfectly in our mudroom!!!
So happy to hear you are loving your system! Staying organized and looking good!
THRIVE ON!! :)
Hi.. It seemed like the frame was used before. Is this possible?
Thank you for your order. No, we do not ship used or returned products. I apologize for the issues you have encountered with your shipment. While this isn’t a very common occurrence we see with our 1Thrive Products, we will definitely get this taken care of for you.
Please email Hello@1THRIVE.com with your order details and description of the issue. This will allow our CS team to investigate and get this handled right away for you.
Thank you in advance for your assistance, we look forward to making this right!
The final look is great, but the mounting instructions left much to be desired. A template for the holes would have saved me a lot of time spent triple checking that I had my hole measurements in the right spots and that they were plum and level (according to the few instructions supplied, use a level “if desired”??). There were no instructions about how the large plastic screw/mollies were to go in (were pilot holes needed?), so I had to consult YouTube for guidance. Then in screwing in the first mollie, I discovered I hit a stud, and there were no mounting alternatives supplied for this situation. Shame on me for forgetting to use a stud-finder beforehand, but this reminder would have been helpful. This mid-step forced me to have to spackle and re-paint my freshly painted wall. I also needed to go find screws to use in the stud (I mean, why not leverage this added stability?). Three days later when I finally had it up, it looks great. But I was really ticked about the process in getting to that point.
Quality is very important to us, as is communication with our customers. We are actively working to improve our products based on feedback from our valued customers such as yourself and do appreciate you taking the time to leave such a detailed note here for us. It’s vital to help us improve, and we know we would be nowhere without our community and customer base.
Oh I really appreciate this process, as it made it easy for me to choose the items that will work best for keeping my family organized.
It looks amazing! That is the cutest placement, love that spot inside the cabinet! So happy to hear this is helping you keep you family organized.
THRIVE ON!! :)