Hi Caitlin,
Thank you for your purchase.
Quality and service is very important to us, as is communication with our customers. We are actively working to improve our products and services based on feedback from our valued customers such as yourself and do appreciate you taking the time to leave such a detailed note here for us. It’s vital to help us improve, and we know we would be nowhere without our community and customer base.
Please reach out to our CS team at hello@1thrive.com if you have any questions or if we can be of any help.
1THRIVE