Hi Beth!
Thank you for your order. I apologize for the issues you have encountered with your shipment. While this isn’t a very common occurrence we see with our 1Thrive Products, we will definitely get this taken care of for you.
Please email Hello@1THRIVE.com with your order details and description of the issue. This will allow our CS team to investigate and get this handled right away for you.
Thank you in advance for your assistance, we look forward to making this right!