Hello Jeanie,

Thank you for your purchase.

Our 1WRITE Liquid Chalk Markers are “wet erase” and can be used on both our white and black 1WRITE boards, as well as the header of the black, magnetic metal frame. They are vibrant, smudge-free and will easily come off when you are ready with a microfiber and a little Windex.

Please refrain from using dry-erase markers, traditional chalk, permanent ink, pencil, or any other form of writing utensil. This may permanently damage your board.

We have worked hard to do in-house testing of all of the marker colors we have released so we can truly stand behind and guarantee their quality. We value being transparent and only recommending products we ourselves have tested, which is why we offer an array of colors.

Quality and service are very important to us, as is communication with our customers. We are actively working to improve our products and services based on feedback from our valued customers such as yourself and do appreciate you taking the time to leave a note here for us. It’s vital to help us improve, and we know we would be nowhere without our community and customer base.

Please reach out to our CS team at hello@1thrive.com if you have any questions or if we can be of any help.

1THRIVE

Thank you for your review!

Flip the tip of your marker from “bullet” to “chisel” to give your writing some extra flare. Our 1WRITE markers have reversible tips so you can choose from the bulleted or chiseled option. All you need to do is pull out the marker tip and reverse it!

All the best,
1Thrive

Hi Erin,

Thank you for your email. While we’re thrilled you’ve been enjoying your 1THRIVE, we do apologize for this inconvenience!

Although our 1WRITE boards and 1WRITE markers are designed to be used together for optimal writing, this is a less common issue we see but most definitely something we will help you resolve.

We’ve found that using a thoroughly wetting a paper towel and wiping in a circular motion across the entire surface where you’d like to erase your writing. The ink from your markers will smear, but not to worry, this is a part or the process. You may do a second or third swipe with a wetted paper towel to ensure all of your ink is wetted and ready to be wiped away.

Once your boards are wetted and the ink smeared, take a microfiber towel and completely wipe away the smeared ink and dry your wetted 1WRITE boards. PRO TIP: if you’re doing your “monthly reset” or Sunday setup, you may use baby wipes or Windex to thoroughly remove any remaining ink from your 1WRITE boards. Please make sure your boards are thoroughly dry before writing on them again.

If you continue to have issues, please email our CS team at Hello@1Thrive.com and they can further assist.

All the best,
1Thrive