Hello Kim!
Thank you for reaching out. We’ve found that using baby wipes or Windex will thoroughly remove any remaining ink from your 1WRITE boards. Please make sure your boards are thoroughly dry before writing on them again.
Quality and service are very important to us, as is communication with our customers. We are actively working to improve our products and services based on feedback from our valued customers such as yourself and do appreciate you taking the time to leave such a detailed note here for us. It’s vital to help us improve, and we know we would be nowhere without our community and customer base.
Please reach out to our CS team at hello@1thrive.com with any questions or if we can be of any help.
1THRIVE